Friendly service. Great place to buy cars. Highly recommended.
Mr Owusu, very very disappointed of this dealer, yeomans (Brighton ) on 24th October 2018. saw toyota rave 4, and l went there to see the car, nice car and we went for test drive all was ok. Got approved for finance and pay 500 as deposit. Went next week after to take my car and there was no car for me. Am just let anyone to be a ware, going to this toyota dealer Brighton keep your head up, so you will not be disappointed like me. Even to service your car or finance keep your eyes up. And remember one more thing, all staff and management not nice . And there is General manager NAME : Luke. Am very disappointed on him, not nice, what a General manager my God help him out.
Very disappointed. I bought a used car from a different dealer last year and decided to have it serviced at Yeomans Toyota Brighton last June, left the car and then they phoned me about the advisories that needed work and quoted 930. I did not hesitate, had everything done and then offered me a service plan paid on a monthly basis plus a warranty from Toyota which I happily bought thinking that I would benefit from it. Months later, Im due for MOT which was covered by service plan I have purchased and because I had it serviced recently, I thought everything would be alright. I waited for the result and they failed my car with loads of different flags i.e CV boot and theyre not even sure if its really split or what but told me it needed changing. They said they were going to contact the warranty office to cover most of the jobs. I waited for their call and never got back to me so I called them 4 days later expecting that everything has been done. Didn't even have a courtesy car. It was only then they broke the news that the warranty would not cover the expenses. They quoted 740 and was asking for my consent to start the job so the can send photos to the warranty office but it does not guarantee that it will be covered. I pulled out my car and had it checked by 2 car mechanics and questioned all of the advisories flagged by toyota, and passed my MOT without having anything done with the CV boots that they were telling me. I just cancelled everything I have been paying because its all for nothing and they charge too much for a job. Staff on the front desk are great but the charge for the job and how they check it is just insane.
So bad it's embarrassing for the whole brand. I used the online booking to MOT my car and signalled a problem with second gear. I was quoted 800 for a clutch replacement, not covered by warranty of course. As my car was close to 5 years I found cheaper garage. They suggested going back to Toyota as for their diagnosis it was not a clutch issue. Toyota Brighton rechecked and quoted...400 for clutch replacement, although the fault is second gear fork(?) issue, NOT a clutch. Anyway, the part mentioned may have been possibly covered by 5 years / 100k manufacturers warranty. Initially, when I contacted Toyota Brighton with gear problem the car was still covered, now it was just out. We referred it to the main office who rejected the claim on basis of 'mileage' which, at 67k, was well within covered 100k anyway. Fast forward from January to March I still drive without second gear and they are 'looking into it'. Been calling Toyota headquarters every day, all I get is vague apologies and promises of 'escalation'.Over last 5 years I bought 2 cars through them and happily used them for servicing/mot but after this experience I see they just don't care. I will buy my next car somewhere else. Avoid!*update September 2018. I had to take the case to Ombudsman and the garage paid 1500 to replace the synchro and second gear. Very nice. I shall now add them a star. I sold the car a week after and bought a Ford.
I always had an excellent customer services from Toyota Brighton. Nothing is too much trouble for them and when there is a problem is quickly resolved in a professional manner. Doug is my dealer and he goes out of his way to help us on anything he possibly can.
Yeomans Toyota Brighton is a UK Car Dealer based in Telscombe, South East England. Yeomans Toyota Brighton is located at 351 S Coast Rd, Telscombe Cliffs, Brighton BN10 7HH, UK.
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